REAL SHOPPING PLEASURE

Our aim is to make shopping pleasant. Being an Indian company, we wish to create world class customer experiences, which gives you trustworthy experience and joy of shopping:

RETURN POLICY: 

15 days free return and refund policy:  You may choose to return a Kesar Creation product ordered online, for whatever reasons, which has been unused, undamaged, and unwashed with tags & in original packaging. 

30 days return and refund policy for International:  You may choose to return a Kesar Creation product ordered online, for whatever reasons, which has been unused, undamaged, and unwashed with tags & in original packaging. 

Exchange policy for Kesar Creation products bought under any special offer: You are eligible for an exchange on products bought under special schemes/ offers with the products of the same or lower value. 

Refunds or Store Credits for special offers are not applicable.

PROCESS

Request. Confirm. Handover. All India and overseas shipments include a return shipping label.

CUSTOMER CARE:  +91 8888457567

EMAIL: KesarCreation23@gmail.com

Drop off:  Kesar Creation.
Shop No 7, Vista Avenue Chs, Plot No. 131, 132, 133 Sector-34,kamothe,Navi Mumbai – 410209

WHY 30 DAYS(International)?

30 days is a month’s time, where change in mind can happen.

THE DETAILS

There are pre-paid return labels in all our shipments to make it easy for you. You just have to generate a request, specify a convenient pick-up date, and we will manage the rest.

ELIGIBILITY

If you find any problems with your Kesar Creation  products or are unsatisfied for any reason, you can return or exchange the article within up to 30 days from the date of purchase or placement of order, whichever is later.

Only such products are accepted that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Any discrepancy in the abovementioned points, regarding the product condition shall not be accepted for the returns and send it back to the customer.
(Products bought under any special offer are only eligible for an exchange)

MONEY BACK

For all accepted Domestic & Internationals returns, the refund of money is processed within 7-10 working days from the date of receipt of returned product at Kesar Creation  warehouse, which may be procured as store credits or exchange for another available size or product, as you may prefer. 

The money back is applicable only on the articles purchased, not on any packaging or gift or free items included by us. (Products bought under any special offer are only eligible for an exchange)

PROCESS

Generate a request on our website for transactions made by signed-in customers, go to “My Orders” under the “My account” menu.  For guest order transactions, visit the Track Your Order page. You are required to enter your Order ID and the email address given in the order. Or call or write to us if any assistance needed or if it is felt convenient by you.

CANCELLATIONS

We don’t cancel orders once they are collected by our delivery partners from our warehouses. However, the orders can be cancelled after receipt of delivery by the customer. 

For all cancellations Domestic & Internationals accepted and approved, we refund your money within 7-10 working days from the date of receipt of returned product at Kesar Creation  warehouse, offer store credits or exchange for another available size or product, as you may prefer.